Amazon

is facing a lawsuit that could cost it boatloads of money, as the FTC alleges that the company made

the Prime subscription

cancellation process overly complex. According to the FTC’s civil case against the online shopping behemoth, Amazon didn’t just make canceling your subscription a pain in the neck. The larger part of the problem,

the FTC alleges

, is that Amazon duped customers by signing them up for the Prime memberships without their consent.

The hard-to-cancel subscription then posed a problem because customers couldn’t figure out how to cancel those memberships. Amazon is denying that it did anything wrong, stating that its terms are clearly stated. What’s more, Amazon says there are several ways to cancel.

One of those ways can be done right from the

Amazon website

. After signing in, you can hover over your profile name and click on

Memberships and Subscriptions.

That will take you to a page with every membership that you have that’s from Amazon. Including the Prime membership. From there, you can click on a cancel button to cancel the membership. The cancellation process can be done from the Amazon app, too. Although the process does take a few more taps compared to the website method.

The Amazon Prime cancellation lawsuit appears to be more about the deceptive signup method

While the cancellation process is certainly part of the case the FTC is bringing against Amazon, a bigger part of it appears to be about Amazon’s method for “duping customers” into signing up. On Amazon’s website, if you aren’t a member of Prime, you’ll still see messages that tell you you can get free two-day shipping when buying something.

However, accepting that option reportedly signs you up for a Prime membership automatically. The FTC is alleging that Amazon is not making it clear to the customer that this is going to happen. Customers are then met with multi-screen cancellation processes, with Amazon hoping customers will give up and keep the membership.

The FTC’s case against Amazon for these allegedly deceptive practices goes to trial this week. As reported by The Guardian, Amazon is also

facing a second case

with the FTC over being a monopoly. That case is set to go to trial in 2027.