Unless you’re completely cut off from the internet, by now you already know that the Verizon network faced a major outage last week, resulting in downtime of around 10 hours. To make up for this, Verizon offered all its customers $20 in the form of account credits. That’s per account, regardless of the number of lines. However, it appears that several Verizon customers report that they could request higher compensation because of the outage.
Verizon customers report getting higher compensation due to the outage
The user says they called Verizon customer service and explained how the outage impacted their day. The customer even shared the photos of the payment. Another user claims to have received $50 , while another has managed to receive $100.
Customers report receiving up to $200 in compensation
If you have a legitimate reason to seek more compensation from the carrier , speaking with the customer service politely will serve the cause. You can try dialing 611 to connect with an agent. But beware, some customers are experiencing higher wait times, possibly because other customers are also trying to connect with Verizon.
Once you get hold of a customer service agent, you can express your dissatisfaction with the $20 credit and request a higher amount. Verizon may reportedly use your history with it to see whether your usage matches the claims.
It’s best to approach the customer service if it’s a legitimate case, and not to take advantage of the situation. This might lead to Verizon completely shutting down the doors for those with genuine reasons. Visible users, who rely on Verizon’s network, also faced a similar outage last week.
